How a service call works
Call, text, or book online. A real person answers our emergency line 24/7. We ask what you are seeing, come look at the problem, and give you a free estimate. You decide whether we do the work. When the job is done it is covered by our guarantee: 100% satisfaction guarantee for 1 year after service.
From first call to finished job
Four steps. You are in charge at each one.
- 1
Reach us
Call, text, or book online. A person answers the emergency line 24/7.
- 2
Tell us what you see
What is leaking, backing up, or not heating, where it is, and what you have shut off.
- 3
Get a free estimate
We look at the problem and tell you what it takes to fix it. Estimates are free.
- 4
Decide, then we work
Nothing starts until you say yes. Finished work is covered by our guarantee.
What should I tell you when I call?
Tell us what you see, where it is, and when it started. "Water is dripping from the ceiling under the upstairs bathroom" helps more than "I have a leak." Tell us what you have already shut off. Give us the address and a number where we can reach you. If you can, text us a photo. With that, we know what equipment to bring.
Does it cost anything to find out what is wrong?
Estimates are free. We do not list prices on this site because the cost of a job depends on what we find: the size of the equipment, how hard it is to reach, and what the building code requires. We tell you what the job involves before you decide.
What if I need time to pay for a large repair?
Financing is available through Wisetack. You can check your options before we start. The financing page explains how.
Common questions
Can I book online for something that is not urgent?
Yes. Use the booking page. For anything that is leaking or backing up right now, call.
Do you work on weekends?
Our emergency line is answered 24/7, weekends included. The office keeps weekday hours, which are listed on the contact page.
What does the guarantee cover?
Our guarantee: 100% satisfaction guarantee for 1 year after service. The guarantee page explains how to use it.
Ready to start?
Call or text and a person will answer. Estimates are free.
Office Mon to Fri, 7 am to 6 pm. Emergency line 24/7.